Buy Smart. Ask Questions.

FAQ

Ingredients

What is the Shea Butters Country of Origin?

What is Meadowfoam Oil?

What are aromas?

What is Liquid Germall Plus?

What are Parabens?

What is Petrolatum?

What are Phthalates?

What are SLS?

What percent is the alcohol? and what does v/v stand for?

What is distilled water?

What is Camphor essential oil?

What is Pine essential oil?

What is Wintergreen essential oil

Ordering

Do I need an account to place an order?

What methods of payment do you accept?

How do I know you received my order?

Can I view the status of my order?

How do I cancel my order?

What is the best way to make a change to my order?

That awesome product I heard about is sold out, what now?

Shipping

Where do you ship?

How do I track my order?

When will I receive my package?

Why hasn’t my package arrived?

What shipping method do you use?

If the shipping cost is refunded does that include the taxes?

Returns

What is your return policy?

How do I make a return request?

Privacy + Security

How safe is my personal information?

Will I receive junk email from you after I place an order?

Newsletter

What content is in your newsletter?

How do I unsubscribe from your newsletter?

Gift Cards

What denominations can be purchased?

How do I receive the gift card?

Can gift cards be used more than once?

Can gift cards be reloaded?

How can I check the balance of my gift card?

Can a gift card be used to pay for shipping and taxes?

Can gift cards be used in conjunction with a discount code?

are there shipping fees for gift cards?

Net Orders Checkout

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